20 May 2024

IT Desktop Support Technician

Ref 33848

Our client is seeking an IT Desktop Support Technician to join their IT department, and to be involved in managing business as usual and change project activities, covering a variety of industry-standard IT hardware/software and building infrastructure within the organisation. 

Key duties:

  • IT Technical support of industry-standard hardware and software.
  • Delivering IT and related assistance via the Service Desk.
  • Liaising with other in-house technical teams, users, third-party vendors, and consultants.
  • Providing support for IT projects.
  • Performing routine inspections and maintaining existing installations.
  • Follow internal processes and procedures including Change Management.

Essential experience/skills:- 

  • Minimum of 3 years' technical experience supporting Microsoft OS’s and Applications.
  • Minimum of 3 years' experience providing IT support to business users.
  • Excellent communication skills both written and verbal.
  • Time management, prioritisation, and problem-solving skills.
  • Exposure to Citrix, O365, Mitel, Active Directory is desirable
  • Exposure to IT Processes and Standards is desirable

 

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