14 May 2019

Service Desk Analyst

Ref 31006

A private bank is looking to recruit a Senior Service Desk Analyst to join their busy IT department.

Key responsibilities:

  • Call logging including timely call completion
  • 1st level application support and 1st/2nd level desktop support
  • Incident resolution
  • Printers, scanners, Mobile phones, Blackberry and fax support
  • WS and laptop build and distribution
  • Virtual service desk support
  • Office moves

The desirable candidate will have previous service desk experience and have an advanced knowledge of the following:

  • Microsoft Windows (Windows 7) operating systems
  • Microsoft Office 2007 & 2013, including Word, Excel, Outlook & PowerPoint
  • Microsoft Active Directory
  • Service Desk Ticket Management Systems
  • Act as team leader over junior members of team to mentor, set priorities and guide
  • Must be able to read, understand and produce IT documentation, in order to implement/upgrade new and current technologies and resolve ongoing issues
  • Desktop hardware support including Workstations and Laptops, configuration and troubleshooting
  • Understanding of ITIL Framework Service Desk, Access Management ,Change, Incident and Problem Management



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