Our client is looking to recruit a Customer Service Desk Administrator to carry out the scheduling and administration associated with Facilities management business unit in Guernsey working closely with the Operations Manager and the Contracts Administrators.
The role holder will ensure that all systems associated with customers are kept up to date so that engineers’ hours are correctly reported on in terms of finances and payroll and are adequate for the customer’s needs. They will act as a conduit between the customer and the engineering teams and to provide administrative assistance to the Operations Manager and Technical and Reactive Manager.
The desirable candidate will hold a customer service qualification, have a basic bookkeeping knowledge or hold an accountancy qualification and have a minimum of two years’ experience in a similar role. They will have excellent Microsoft Office skills, excellent customer service skills and strong attention to detail is a must, plus the ability to read and interpret engineer reports when received.