Our client is looking for a Complaints Governance Senior Administrator to join their team. The chosen candidate will be responsible for handling a varied complaints caseload, assessing legal and/or regulatory risk and establishing fair, robust and comprehensive responses.
The successful candidate will be communicating with clients in a professional and engaging manner, managing the Complaints Log and analysing queries surrounding financial products. They will act as a point of escalation for the operational teams.
The ideal candidate will have: