Support Technician

Are you experienced in ViewPoint? Our client is seeking a Support Technician to join their team.

Key responsibilities include: 

• Implementing change throughout all ViewPoint databases 
• Troubleshooting issues and providing support 
• Documenting system set up and providing training materials
• Liaising with IT
• Reviewing licensing and reporting to Management and Projects when needed
• Participating in Viewpoint Forces and Change Committees along with other ad-hoc meetings

Ideally, you need up-to-date expertise in Viewpoint at an advanced level, along with experience of call centre's, including Helpdesk solutions, such as Service Now or FreshService. In addition, strong communication and interpersonal skills are required, plus excellent planning abilities. If this sounds interesting, get in touch to register today.