Do you have excellent customer service skills? A leading offshore law firm is seeking an enthusiastic and helpful person to manage the day-to-day priorities and tasks of the Service Desk Team who provide administration and management duties, to ensure the smooth running of the technology services globally.
As Service Desk Manager you will oversee all Service Desk requests and incidents, whilst pro-actively managing the call queue to ensure appropriate service levels are delivered. You will be the first point of contact for calls, emails, and requests from staff regarding issues, queries and requests for assistance.
This role requires the candidate to have 2-3 years' previous management experience working in a customer facing technology role with ideally having a keen interest in technology. It would be beneficial although not essential, to have a working knowledge of Microsoft Office & M365, Active Directory, Technology Service Management Tools, ITIL processes, and iManage DMS.