26 May 2023

Service Desk Analyst

Ref 36009

A world-leading, administration services company is looking to recruit a highly professional Service Desk Analyst to join their IT service department. 

In this role you will provide support in maintaining, upgrading, implementing, and troubleshooting their IT applications, hardware, and infrastructure. 

Key duties:

  • Providing IT support advice via phone, email, and face to face.
  • Managing support calls with third parties through to escalation.
  • Managing the physical set up of workstations, ensuring all PCs and laptops are fit for operation.
  • Consulting the Service Delivery Manager regarding any hardware faults and training related support calls.
  • Implementing end-user training programs and identifying, recommending, and developing to increase efficiency.

Position requirements:

  • Demonstrate a practical approach to problem solving and working under pressure to tight deadlines.
  • Understanding PC Networking, Microsoft 365 applications, and virtual desktop technology.
  • Ability to take on responsibility and work independently. 
  • ITIL foundation/ A+ or MCITP qualified (or other relative qualification) or working towards. 
  • Experience providing high-quality strong customer service.
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