11 Feb 2020

Senior Manager, Pensions Administration

Ref 30101

A financial business is looking to recruit a Senior Manager to join their Pensions Administration team.The duties of this role relate to managing the delivery of cost efficient, member and client focused pension administration services, delivering a high level of member and client satisfaction.

The role also requires leadership in the management and development of their core suite of pension solutions and duties may include:

  • Managing and developing the performance of pensions administration teams responsible for the administration of local, UK and International corporate and multi member pension schemes (DB, DC and RATS)
  • Managing relationships with clients ensuring that a responsive client-centric service is provided at all times and needs and expectations are met
  • Supporting tenders, delivering presentations to clients and ongoing engagement with members
  • Attending regular client service review meetings
  • Ensure pension scheme members receive a responsive service, ensuring timely resolution of member queries and requests within agreed time frames, with an emphasis on member satisfaction
  • Commissioning and producing reports and management information for Internal boards and committees, trustees, employers and members
  • Acting as an A authorized signatory reviewing and scrutinizing the work of others.
  • Authorising payments and investment trades

The ideal candidate should have the following:

  • Excellent client relationship and team leadership skills
  • Current practical experience and working knowledge of Guernsey, and other relevant jurisdictions pension scheme legislation and the regulatory environment is essential
  • Experience in managing medium sized teams and managing/resolving client and team issues in a timely and positive manner is essential
  • Experience in working with multiple pension scheme types, RATS, DC, DB etc is preferable
  • Sound technical knowledge of occupational pension schemes is required
  • Pensions Management Institute qualification or other relevant qualification preferred
  • Practical experience of pension administration systems is required
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