04 Oct 2019

Operational Business Analyst

Ref 32715

A wealth management organisation is seeking an Operational Business Analyst to join their Operations Linked team.  Reporting into the Manager, to achieve a full understanding of operational processing deliverables and customer centric approaches within the Unit Linked Operational function

As part of a full training and development plan, partake in a detailed on the job shadowing program with the existing Operational Business Analyst team.  Initially train on all business as usual support deliverables undertaken by the current team to eventually provide support, ownership and accountability for the task deliverables, and to enable the current resource to be fully allocated to project deliverables where required

Key duties:

  • Support and make best use of new technology opportunities to improve Operational efficiency
  • Support the provision of reporting of Operational statistics based on MI requirements but also based on Operational process / SLA monitoring
  • Support addressing investigations, control breakdowns and Operational risk alongside existing team
  • Involvement and support of all business system requirements
  • Logging of event / error reporting and support regular reviews for training purposes
  • Logging of helpdesk calls providing detailed requirements and monitoring of progress / deliverables of solution

The desirable candidate will have 5+ years’ experience in a technical / supporting business environment within the financial services sector, have good computer skills with excellent capability in Word and Excel and experience of unit linked products will be an advantage.

 

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