04 Oct 2019

Claims Handler

Ref 30369

An Insurance specialists is looking to recruit a Claims Handler to join their claims team.

The job involves handling claims in a team specialising in particular classes of business (motor/property/liability) with defined parameters of complexity and value.  Assisting in the delivery of appropriate customer service and making the best contribution to profit objectives of the business through the use of technical skills. 

The principal activities within the team will be registering new claims, reserves management, assessment of liability and recovery procedures.

The desirable candidate will have the following skills and attributes:

  • Insurance Institute Certificate qualification - desirable
  • Communicating effectively
  • Excellent Client Service - including telephone etiquette, face to face and written
  • Experience of evaluating, negotiating and settling claims, including an understanding of standard policy contracts, reserving philosophy and legal liabilities
  • Building effective client and colleague relationships
  • Good working knowledge of relevant underwriting, accounting, PC systems and procedures
  • Positive attitude and supports the team effort
  • High level of professional behaviour and commitment
  • 5 GCSE Grade C or above including English & Maths
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