02 Mar 2020

IT Service Desk Manager

Ref 32991

A leading commercial company is seeking an  IT Service Desk Manager to be responsible for day to day management of the IT helpdesk, service requests and IT asset management.  The role holder will also be responsible for the line management of the IT Support Officer, ensuring the entire IT team prioritise requests and deliver high quality and timely service.

The desirable candidate will have excellent organisation and prioritisation skills, have strong communication skills, have experience of providing IT helpdesk services and have experience of Microsoft Windows desktop and server operating systems, and Active Directory.

Broad understanding of information technology is required. Experience of working with some of the following technologies is desirable:

  • Server and network infrastructure, including VMWare virtualisation, HP SAN, switches, VoIP, and firewalls.
  • Microsoft Office 365, Exchange Online and Azure AD.
  • Microsoft SQL server.
  • Atlassian JIRA service desk
  • Veeam

A valid driving licence is required for this role. 

 

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