06 Jan 2020

Head of Online & Support Services

Ref 32886

Our client is seeking a Head of Online and Support Services to report directly to the Director of Risk and Financial Stability.

The successful candidate will run a large IT team with the assistance of the existing IT Technical Specialist, the team is made of up IT helpdesk, business analysts and infrastructure team and a variety of project staff including project managers, business analysts and Developers.

Key duties:

  • Managing the IT internal audit process.
  • Maintaining and updating the IT internal control manual, including controls for new systems and processes.
  • Proposing IT solutions, including policies and procedures, to meet organisational objectives.
  • Proposing operational and capital budgets for IT hardware and software, business continuity premises and office equipment, managing expenditure in order to meet such budgets
  • Leading the delivery of specific IT and 3 Year Business Plan projects.
  • Ensuring an inventory of all purchased, supported and licensed software and hardware is maintained and ensuring the business complies with all of its software licensing responsibilities.

Excellent management skills are needed for this position as the successful  candidate will handle all aspects of performance, resource allocation with the assistance of HR. Project management and stakeholder management experience is also required, ideally working on IT projects, completing them on top and on budget.

It is a full time role working 40 hours per week and some emergency out of hours support may be required from time to time. 


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