17 Apr 2020

Head of Onboarding

Ref 32890

An international specialist banking and asset management group is seeking a Head of Onboarding, to join a growing New Business & Risk team, to lead the team to ensure that the Bank’s clients experience an out of the ordinary onboarding/take-on service. 

The New Business team is responsible for the efficient and effective:

  • Onboarding/take-on of new clients in line with the company’s risk appetite, policies and procedures.
  • Ongoing client risk reviews in line with the company’s risk appetite, policies and procedures and remediation of client files where required. 
  • Management of client data of the various systems.
  • Challenge all processes and initiated work streams to change the processes where the change could enhance the team’s and/or the Bank’s client service delivery and/or risk management.
  • Work with the Business Change team to review, develop, automate and implement current and new processes to improve efficiency.
  • Build and maintain relationships with the Bank’s compliance team and distributions teams.

The ideal candidate should have the following skills:

  • Have a good mix of operational, compliance and financial crime and risk management knowledge and experience. 
  • Minimum 5-10 years’ experience in an operational function within a bank and/or a fiduciary, with experience as a business analyst, project manager and/or change management a benefit.
  • Minimum 3-5 years’ experience in a compliance or financial crime (MLRO or deputy) role would be an advantage
  • Management skills to ensure a client centric approach to the day-to-day operations of the team.
  • Be a self-motivated leader, who is a self-starter that can work on their own or as part of the team.
  • Excellent verbal and written communication skills, as a large part of the role in talking with clients and colleagues and writing responses to clients and colleagues.


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