Our client is looking for a Customer Support Centre Manager to join their team to work closely with team members to identify development opportunities and appropriate solutions, mentoring and coaching as necessary and creating a highly efficient, engaged, committed and motivated team.
The chosen candidate will be responsible for the implementation of customer support objectives by leading the Customer Support Centre to deliver excellent customer service, adhering to SLAs and reviewing and adapting processes or working practices as necessary and to drive own and others performance focussing both on achievement against objectives, and expected behaviours and values.
The ideal candidate will have:
• Minimum of 5 years proven experience of managing and leading a team of customer service professionals
• Excellent customer service and interpersonal skills with a consultative approach; able to work with stakeholders at all levels both internal and external to the business
• Excellent analytical and problem solving skills, curious, comfortable challenging the status quo
• Strong understanding of the business, service and product range