05 Jun 2019

Customer Service / Helpdesk Administrator

Ref 32448

Our client is in search of a Customer Service/Helpdesk Administrator  whose key responsibilities will include:

  • To receive inbound customer enquiries, responding as necessary within agreed deadlines and ensuring the quality of replies are consistent, comprehensive and accurate
  • To help provide cover for support functions, such as the generation of valuations, contribution histories, document scanning and the manning of Reception
  • Distribution of daily faxes/post within the office ensuring work is prioritised and actioned as necessary
  • To be actively involved as part of the team in maintaining broker and policy holder access to the Service Centre
  • Monitor and develop self skills and knowledge to meet current and future business requirements
  • To ensure that the line manager is made aware of any developments, training needs or issues, so that appropriate action can be taken 

Applicants should have typically spent 1 to 2 years in a similar environment and will have basic knowledge of life assurance products; Customer focused-able to communicate clearly and in a manner that inspires customer confidence; motivated and able to work as part of a team.

Education to GCSE standard with English and Maths; and ideally be working towards the Certificate in Insurance

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