16 Feb 2021

Client Case Management Senior Administrator

Ref 33418

A financial services group is looking to recruit a Client Case Management Senior Administrator to join their team, to undertake the following duties:

  • To support the Customer Case Wealth Management team deliverables, in regards direct end to end case management and execution of multi-jurisdictional customer on-boarding and trigger events
  • Ensure that all internal procedures are completed including quality and correct client risk assessments with referral to the MLRO / Compliance as necessary 
  • Ensure all AML / CDD requirements are adequately completed as per Regulatory requirements and internal AML guidelines
  • Focus on customer experience and end to end hand hold of direct client cases
  • Review historical plan and communication reviews to ensure the best outcome is achieved for our customer, in conjunction with the wider team deliverables
  • With regards to new customer take on, ensure all due diligence is undertaken appropriately and each case is completed to a high level, keeping the customer and business Introducer informed
  • Review enhanced due diligence searches, via the web or other means for verification and AML purposes where required 
  • Perform reviews of multi-jurisdictional customers in relation to Regional cases presented, ensuring that variations and client risk assessments have been suitably recorded and approved accordingly, with referral to the MLRO / Compliance as necessary
  • Review, update and maintain all relative procedures in conjunction with the Case Management Lead

The successful candidate will have the following skills and attributes:

  • 5+ years’ experience in a Compliance or customer focused servicing environment within the financial services sector – life assurance products / fund investment experience will be an advantage.
  • Experience of working in an Operations environment
  • AML, CDD, Risk assessment expertise, including local regulatory requirements
  • CRS awareness in relation to trigger events or on-boarding business 
  • Good IT skills, Excel, Outlook, Word, CRM
  • Excellent oral, presentation and written communication skills


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