02 Jun 2021

Business Persistency Administrator

Ref 33694

An insurance company is seeking a Business Persistency Administrator to join their team for a 12 month period, to report directly to the Business Persistency Associate.

Key duties:

  • Carry out customer contact in order to maximise Business Persistency and ensure that clients obtain maximum value from their policies.
  • Address follow-up queries from clients as appropriate.
  • Assist the other team members in development and implementation of Business Persistency policies and procedures, proactively identifying approaches to enhance customer retention.
  • Provide cross-cover/support for the Complaints Governance team where required.
  • Assist the Associate in tracking and reporting performance of the Business Persistency activities in terms of customer benefits, financial benefits and impact on business retention rates.
  • Undertake ad-hoc Business Persistency or customer contact-related tasks as determined by the Associate and Manager.

The successful candidate will have the following skills and experience: 

  • Experience in the Insurance, Banking or Investment sectors would be preferable
  • Front-line customer service experience, preferably within the Finance sector
  • Good command of English with confidence in dealing with people on the phone as well as via formal communication.
  • Experience of Customer Service principles and practices
  • Proficiency in MS Office applications with well-established capabilities in Word and Excel

 

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